and update the firmware from the same link mentioned above to download the HP printer drivers.If the problem persists, then update the printer firmware also by following instructions from this link:.Then download the latest full feature driver from and install it on the computer after selecting the correct operating system.Ĭonnect the printer to your computer only when the setup prompts for the printer. Again, go to the Run window, type – “ c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.Under print server properties, go to drivers - remove any entry there as well.Press the "windows key" + "r" to get the "Run" window open - Type " printui.exe /s" (There is a space between.Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.First, unplug the USB cable from the printer, if present.If the issue persists, also try clean installing the printer drivers. Go to services again - Start the print spooler.Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.Type " services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.Press “Windows key” + “r” to get the “Run” window. I f the issue continues then try these steps: Did you try to stop the print spooler and restart it and check if fixes the issue?įirst, run HP print and scan doctor from this link:.Did you try to run print and scan doctor?. Kudos to you for that.įor better clarity and to assist you better I would require more information regarding this: Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. I read the post regarding issues with not being able to print now after canceling existing print jobs. Thank you for posting your query in the HP community. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.
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